Appointment Prep

Unless you are receiving Swedish massage, you will remain fully clothed during your session, except for shoes and jewelry.  Please wear pants that are not restrictive at your waist, not tight at the hip, knee, or ankle joints, and that do not pull on the skin of your legs. Short shorts and jeans are NOT a good option, but you will be able to change into appropriate, alternate clothing during the session, if necessary.  Sweatpants or yoga pants are good options.   Shirts should likewise not be overly restrictive at the shoulder, elbow, or wrist joints and preferably do not have excessive buttons or zippers.  A t-shirt or tank top is always a good option.

Please also bring a pair of clean socks to wear during the session.  If your feet tend to sweat, bring an extra pair of socks to change into during the session.  If you are receiving a Swedish massage, you will undress to the level of your comfort and will be covered securely the whole time.  Draping is the law.  I will uncover only the area of your body that I am working on as it is being worked.

Personal hygiene is mutually respected on both the part of the client and the massage therapist. Your therapist is expected to be being punctual, well-groomed, free of odors, and wearing clean clothes. We ask that our clients demonstrate the same respect by arriving on time and clean. As a courtesy to the therapist and other clients, please refrain from using cologne, perfumes, or essential oils before arriving to your session. Should either party fail to uphold their hygiene responsibilities, services for that session will be postponed.

Please refrain from eating at least 90 minutes prior to your session and consume a light meal at that time.

The office is located on the northwest corner of Oakland Avenue and Glendale Avenue at 4601 N Oakland Avenue, Shorewood, WI 53211.  Look for the large “Dr. Zhou’s Acupuncture & Wellness Center” sign.  Upon arrival, enter the building parking lot from Glendale Avenue. If there is no space in the lot, please park on Glendale Avenue or Oakland Avenue and enter the building through the main door that faces east on Oakland Avenue.

If the main entrance door is locked, please wait patiently and I will be down to open it for your within 15 minutes of your appointment time.  If the door is NOT locked, enter the building and take the elevator to the second floor.  Turn right when you exit the elevator and walk through the door into the hallway.  Make an immediate left turn and enter Suite 221.   If the door to Suite 221 is CLOSED, please have a seat in the large second floor lobby right outside the elevator.

Cash is the preferred method of payment due to the various fees and delays associated with credit card processing, however I do require a credit card on file (see cancellation policy, below).  Personal checks are NOT accepted.  As a professional health care practitioner, tips for full priced sessions are appreciated but not expected.  My pricing is aligned with the industry standard for a professional massage therapist with my level of training and experience.  From time to time I offer a Groupon, Youpon (internally generated coupon), or offer a special through the newsletter I send to existing clients.  Other than these offers, discounted services are generally not available, except as explained below.

Packaged options of multiple sessions will be offered at the end of your first session, after we have had an opportunity to work together and to determine if we are a good fit.  If we conclude that your situation will benefit from multiple or ongoing therapy, we can discuss a prepaid package at that time.

A note on Prepaid Sessions: All payments including prepaid packages, sessions, or gift certificates are non-refundable and must be used within FIVE YEARS of purchase.  After one year from purchase, an $20 annual fee will be deducted from unused  balances until the balance has been depleted or until the card expires, whichever is sooner. Exceptions to this refunds and extensions policy are made at the sole discretion of Chokkan Shiatsu & Wellness Services.  Prepaid, unexpired sessions are transferrable.

I have reserved your appointment time JUST for you.  By scheduling an appointment with me, YOU AGREE TO GIVE AT LEAST 24 HOURS-NOTICE FORCANCELLATIONS/RESCHEDULING.

If a true emergency presents itself that conflicts with your appointment, I ask that you notify me immediately through any medium necessary. You can email  me at any time of day or night, or make a phone call and leave a voice message any time during normal waking hours, but it is your responsibility to ensure you have received a reply from me to confirm cancellation BEFORE your missed appointment time.   I also accept text messages at the (414) 502-7336 .

• Please call or text me  to cancel your appointment. You may also leave a voicemail message.  If you need help rebooking online, please indicate that in your message and I will call you back as soon as possible to help you find another suitable time for your session.
• Cancel/change your appointment with at least24 hours’ notice: no problem, no charge.
• Cancel/change within 24 hours of your appointment for any reason: $35 cancellation fee, or 50% of the full session rate (whichever is greater.) You can avoid this by sending someone in your place! If I can fill the appointment: no charge.
• Cancel/change your appointment within 2 hours: Full charge, unless I can rebook that slot.
• No show, no notice: if you simply do not show up for any reason, with no notice, I will charge your card on file for the session.
• After a third no call/no show and a fifth appointment cancellation, I will no longer be able to accept appointment requests from you.
• A credit card is required at booking and remains on file while you are a client of mine.
• IF YOU ARE IN LABOR: minimum 3 hours’ notice required to cancel your appointment.
• IF YOU ARE IN LABOR and do not notify me and do not show up for your appointment, I will charge the card on file the full rate for the session.
• IF YOU ARE IN LABOR and give less than 3 hours’ notice, I will charge the card on file the cancellation fee ($35, or 50% of full session rate, whichever is greater) – unless I can fill your vacancy.

If you have circumstances that you feel deserve special consideration, please let me know as soon as possible so that I can decide whether to make an exception to this policy.

Make sure the email you received upon booking your session is accurate and that the date and time of your appointment agrees with our stated arrangement. Please notify me as soon as possible by text at (414) 502-7336 if you believe there is a discrepancy.  The sooner you notify me, the sooner any necessary corrections can be made, and your appointment can be rebooked.  It is recommended that you respond to the text/email appointment notice within 48 hours of your appointment date/time in order to confirm your appointment or let me know immediately if you need to change or cancel.

IF YOU HAVE ANY OF THE FOLLOWING CONDITIONS, PLEASE OBTAIN A NOTE FROM YOUR DOCTOR PRIOR TO YOUR APPOINTMENT AND BRING IT WITH YOU TO YOUR APPOINTMENT.  Arriving for your session with any of the below conditions and without the fully completed Physician Permission form will require that we reschedule to a time when you are able to receive massage and you will be charged full price for your massage hour.  Please carefully review the above information and adjust your massage appointment with 24-hours’ notice, if necessary. Call or text me at (414) 502-7336 or email shiatsuwellnesscenter@gmail.com with questions.

• Surface blood clots or history of clotting issues
• Cardiac disorders or disease
• Previous major surgery on organs or organ transplant
• Illegal Drug exposure
• HIV Positive
• Recent acute injuries to any area or aspect of your body

I WILL BE UNABLE TO SEE YOU IF YOU ARE CURRENTLY EXPERIENCING ANY OF THE FOLLOWING:

GENERAL CLIENTS

• Active Infectious or contagious disease, including colds or flu
• Fever, Nausea, or Diarrhea
• Severe, unexplained abdominal pain
• Throbbing/Migraine headache
• Kidney and/or bladder disease or infection
• Cancer (currently undergoing chemotherapy) or undiagnosed lumps
• Any active inflammatory disease affecting blood vessels
• Diabetes – with active complications
• Uncontrolled hypertension

PRENATAL CLIENTS

• Threat of miscarriage – current bleeding, spotting, hemorrhaging
• Premature labor (labor prior to 37 weeks) — but we can work with women on bed rest.
• GEPH (Pre-eclampsia)
• Toxemia (eclampsia)
• No regular fetal movement felt for 8-10 hours and you are concerned about it
• Breast infection with fever

Practitioners in private practice, such as massage therapists, have the right of refusal.  That is, massage therapists can refuse to work with any existing or potential client.  Furthermore, massage therapists have the right to end any session for any reason.   Chokkan Shiatsu & Wellness Services has a zero-tolerance policy.  The following are examples of behaviors that WILL result in immediate termination of your session and permanent banning from future sessions:

• Any sexual advances, innuendo, or inappropriate touching
• Threatening or violent behavior
• Harassment or hate speech

Arriving to appointments while under the influence of drugs or alcohol WILL result in immediate termination of your session and MAY result in permanent banning from future sessions.

In order to provide your service without distraction or interruption, please do not bring anyone to your scheduled appointment.  Please do not bring children to appointments unless they are receiving treatment.  Children and visitors must be accompanied in the building, so it will not be possible to proceed with your session if you have unattended guests waiting for you.

Please notify me BEFORE your session, if you develop any new health conditions or symptoms, no matter how minor. Arriving for your session with any of the above conditions will require that we reschedule to a time when you are able to receive massage and you will be charged full price for your massage hour.

Please carefully review the above information and adjust your massage appointment with 24-hours’ notice, if necessary.

Your safety, comfort, and satisfaction is important. If you have any questions, please contact me.  Call or text me at (414) 502-7336 or email shiatsuwellnesscenter@gmail.com with questions.

Thanks so much – I look forward to helping you find freedom, integrity, and grace in your body, mind, and spirit!